1. Comprehensive Support and Training: WinkonLaser is committed to providing comprehensive support and training to its customers. They assure their customers that they will receive professional user manuals, training videos, and even live online training sessions to ensure that they can effectively use the machine or equipment they purchase. This level of support helps build customer trust and confidence in their purchasing decision.

2. Lifetime Free Maintenance Service: WinkonLaser goes beyond its previous offerings by offering a lifetime free maintenance service for its products. This means that customers can count on Winkonlaser for any maintenance or repair needs even after their purchase. This commitment to ongoing support demonstrates Winkonlaser’s dedication to customer satisfaction and ensures that customers can enjoy their products for a long time.

3. Open Communication and Relationship Building: WinkonLaser emphasizes the importance of maintaining communication and building relationships with its customers. They invite customers to visit their booth at exhibitions and proactively send them information about future products and promotions. By maintaining open communication, WinkonLaser ensures that customers feel valued and engaged. This also increases the likelihood of future sales and referrals.

   “Winkonlaser’s success today is due to our commitment to creating value,” states Mr. Devin, the company’s leader. “Since our inception, we have prioritized three things: maintaining technological innovation and leadership, understanding and addressing the real needs of our customers, and ensuring the happiness of our employees in both their professional and personal lives. During these 12 years, we have stayed true to our original ideals and continued to be uniquely ourselves.”

   Creating value and taking responsibility are believed to be the paths to long-term business survival. In the competitive beauty equipment industry, many companies rely on relentless cost-cutting to offer low prices and services, misleading customers for short-term benefits. This is not the path Winkonlaser chooses to follow. During these 12 years, we have continually created value; each year, we introduce new technologies and product categories. For instance, our 2017 launch of the 3D HIFU product brought multi-dimensional skin treatment, enhancing the speed and effectiveness of the energy reaching beneath the skin, offering hope to those who wish to preserve their youth. In 2019, our RENA series provided busy professionals with more options for slimming without needing to visit the gym.

   Helping our customers create value and providing solutions is our ongoing mission. It is for this reason that we have the opportunity to become true friends with many clients, understanding and supporting each other through collaboration. Let me share a short anecdote from 2020, amidst the pandemic. We were prepared to attend the Düsseldorf Beauty Expo in March, but the outbreak of COVID-19 led to its cancellation. However, our 20+ exhibition devices had already arrived in Germany and needed to be distributed to clients. At this critical moment, Dr. Alan, who had been working with us for five years, volunteered to help. He personally delivered each device to our clients, investing a great deal of his time and effort. Every device was delivered intact, and our clients were thrilled. Dr. Alan expressed his joy in being able to assist us, given the significant potential for growth we brought to his business. This story touched me deeply; it might be a small story, but it highlights the profound impact of our work and the genuine value Winkonlaser strives to create for our clients.

   We continuously gather feedback from our clients to improve our devices, paying close attention even to the smallest details, such as the design of a button. By understanding and catering to our clients’ genuine needs, we are able to continually improve and perfect our beauty devices.

   Ensuring that every employee works happily is a priority for Winkonlaser. Winkonlaser frequently organizes birthday parties, work anniversaries, and holiday celebrations to mark these important moments. We have established a “Help Fund” to assist employees’ families in need, reinforcing the message that at Winkonlaser, you are not alone; you have our support. Often, we are not just a team that works together but a close-knit family and friends.

   Winkonlaser is also committed to environmental sustainability, contributing to global sustainable development. Since February 2024, we have officially partnered with DHL to launch the “Go Green” eco-friendly flight route. Today, over 85% of our shipments worldwide use this route, utilizing sustainable aviation biofuel to reduce carbon emissions from air transport and pushing the industry towards sustainability. We also make extensive use of recyclable and eco-friendly packaging materials to reduce waste.

   Mr. Devin concludes, “In a profit-first business world, Winkonlaser is on a unique path. What matters to us is not just a transaction, but the real value it brings to our customers and the problems it solves. By placing customers at the center of everything we do, we continuously explore and innovate in beauty device technology and service quality. Focused on our customers, earning their trust, and committing to do so every day, Winkonlaser aims to remain a leader and become a centennial enterprise, staying true to our founding spirit and fostering a win-win relationship with our clients.”